The Willow Group BPM PINPOINT Services
PINPOINT begins when you select a key process for review. It may be tied to the delivery of a new product or service or be one that is ripe for overhaul to enhance the customer experience. Then, over the course of one week, we prepare for, execute and report on a two-day highly collaborative workshop with users and other key stakeholders.
PINPOINT deliverables include:
Process Summary – What is it, what does it do, what is the value, who owns it
Discovery Map – Process activities, enhanced with key attributes, as identified by the users of the process
Initial Process Model – A high-level graphical depiction of the flow
Issues and Opportunities List – Where to focus attention
First Cut Remediation Assessment – The initial plan to create value through process improvement and innovation
For organizations with multiple projects in their portfolios, known process issues, and limited resources, PINPOINT is a solid investment for quickly gaining a view into the value of a potential BPM initiative. And priced at $5000, it is also a very affordable investment. Contact us to find out more.